At Budget Home Goods, we want you to be completely satisfied with your purchase. We stand behind the quality of our affordable and delightful home goods. If you’re not happy with your order, we’re here to help make it right.

Our Return & Exchange Policy

We accept returns and exchanges within 15 days of you receiving your items. To be eligible for a return or exchange, your item must be:

  • In its original, unused condition
  • In the original packaging with all tags attached
  • Accompanied by your proof of purchase (order number)
Please Note: For health and safety reasons, we cannot accept returns or exchanges on the following products:
  • Air Fresheners (once opened or used)
  • Bath products (for hygiene reasons)
  • Candles that have been burned or used
  • Any items marked as “Final Sale” or “Back In Stock” clearance items

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order.
  2. Provide your order number and details about the item you wish to return or exchange.
  3. Our team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and instructions.
  4. Package the item securely in its original packaging and include the RMA number clearly on the outside of the package.
  5. Ship the package to our returns center at:
    Budget Home Goods Returns
    4083 Liberty Street
    Dallas, TX 75212
    USA
Important: For your protection, we recommend using a trackable shipping service. We are not responsible for return packages that are lost in transit without a tracking number.

Return & Exchange Request Template

Use this template when emailing us to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Budget Home Goods Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Product Name: [Name of Product]
Reason for Return/Exchange: [Please briefly explain why you’re returning or exchanging the item]

I have confirmed that this item is eligible for return according to your policy guidelines.

Please advise on next steps at your earliest convenience.

Thank you,
[Your Full Name]

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days of our receipt of the return
  • Refunds will be issued to your original payment method (credit card, PayPal, etc.)
  • Original shipping costs are non-refundable
  • For exchanges, we will ship the replacement item once we receive your return

Please note that depending on your financial institution, it may take an additional 3-5 business days for the refund to appear on your statement.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of damaged/defective items.

Need Help?

Our friendly customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]
Response Time: Within 24-48 hours

Thank you for shopping with Budget Home Goods. We appreciate your business and are committed to ensuring your complete satisfaction with our affordable home products!